FAQs
Style 1 (Std.)
- How long does delivery take?
Most orders arrive within 2–5 business days. International shipping may take longer. - Do you ship internationally?
Yes, we ship worldwide. Shipping fees are calculated at checkout. - Can I track my order?
Yes, you’ll receive a tracking link by email once your order ships.
- Is your matcha 100% pure?
Yes, our matcha is ceremonial grade, sourced directly from Japan. - How should I store my matcha?
Keep it in a cool, dry place, tightly sealed to preserve freshness. - Are your bowls and whisks handmade?
Yes, each piece is crafted by skilled artisans using traditional methods.
- What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. - What if I receive a damaged item?
Please contact us within 7 days with photos, and we’ll replace it. - Can I return a product?
Yes, unopened items can be returned within 14 days for a full refund.
- Do you offer wholesale?
Yes, please visit our Wholesale page or contact us for details. - Do you offer gift packaging?
Yes, gift wrapping options are available at checkout. - How do I contact customer service?
You can reach us at [hello@smatchalondon.com].
Style 2
Orders & Shipping
- How long does delivery take? Most orders arrive within 2–5 business days. International shipping may take longer.
- Do you ship internationally? Yes, we ship worldwide. Shipping fees are calculated at checkout.
- Can I track my order? Yes, you’ll receive a tracking link by email once your order ships.
Products
- Is your matcha 100% pure? Yes, our matcha is ceremonial grade, sourced directly from Japan.
- How should I store my matcha? Keep it in a cool, dry place, tightly sealed to preserve freshness.
- Are your bowls and whisks handmade? Yes, each piece is crafted by skilled artisans using traditional methods.
Payments & Returns
- What payment methods do you accept? We accept all major credit cards, PayPal, and Apple Pay.
- What if I receive a damaged item? Please contact us within 7 days with photos, and we’ll replace it.
- Can I return a product? Yes, unopened items can be returned within 14 days for a full refund.
General
- Do you offer wholesale? Yes, please visit our Wholesale page or contact us for details.
- Do you offer gift packaging? Yes, gift wrapping options are available at checkout.
- How do I contact customer service? You can reach us at [hello@smatchalondon.com].
Style 3
How long does delivery take?
Most orders arrive within 2–5 business days. International shipping may take longer.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees are calculated at checkout.
Can I track my order?
Yes, you’ll receive a tracking link by email once your order ships.
Is your matcha 100% pure?
Yes, our matcha is ceremonial grade, sourced directly from Japan.
How should I store my matcha?
Keep it in a cool, dry place, tightly sealed to preserve freshness.
Are your bowls and whisks handmade?
Yes, each piece is crafted by skilled artisans using traditional methods.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
What if I receive a damaged item?
Please contact us within 7 days with photos, and we’ll replace it.
Can I return a product?
Yes, unopened items can be returned within 14 days for a full refund.
Do you offer wholesale?
Yes, please visit our Wholesale page or contact us for details.
Do you offer gift packaging?
Yes, gift wrapping options are available at checkout.
How do I contact customer service?
You can reach us at [hello@smatchalondon.com].
Style 2
How long does delivery take?
Most orders arrive within 2–5 business days. International shipping may take longer.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees are calculated at checkout.
Can I track my order?
Yes, you’ll receive a tracking link by email once your order ships.
Is your matcha 100% pure?
Yes, our matcha is ceremonial grade, sourced directly from Japan.
How should I store my matcha?
Keep it in a cool, dry place, tightly sealed to preserve freshness.
Are your bowls and whisks handmade?
Yes, each piece is crafted by skilled artisans using traditional methods.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
What if I receive a damaged item?
Please contact us within 7 days with photos, and we’ll replace it.
Can I return a product?
Yes, unopened items can be returned within 14 days for a full refund.
Do you offer wholesale?
Yes, please visit our Wholesale page or contact us for details.
Do you offer gift packaging?
Yes, gift wrapping options are available at checkout.
How do I contact customer service?
You can reach us at [hello@smatchalondon.com].